(For publication on https://fishifox.com)

1. Privacy Policy

Introduction

FishiFox Pvt Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you access our website or use our IT, software, and web development services.

Information We Collect

We may collect the following information:

  • Personal Information: Name, email, phone number, address
  • Business Information: Company details, project requirements
  • Technical Information: IP address, device details, browser type
  • Usage Data: Pages visited, time spent, website interactions

How We Use Your Information

We use collected data to:

  • Provide and improve our services
  • Communicate with you regarding inquiries and projects
  • Process payments and invoices
  • Enhance website performance and user experience
  • Ensure security and prevent fraud

Sharing of Information

We do not sell your data. We may share information only with:

  • Payment gateway providers
  • Trusted service partners (hosting, email delivery, analytics)
  • Legal authorities when required

Data Protection

We use industry-standard security practices to safeguard all personal data.

Cookies

We use cookies to enhance site performance, analyze traffic, and offer a better experience. Details are provided in our Cookie Policy.

Your Rights

You may request:

  • Access to your data
  • Correction or deletion of your data
  • Opt-out from marketing communications

Contact Us

Email: [email protected]

2. Refund & Return Policy

Overview

Due to the nature of digital products and software services, FishiFox Pvt Ltd follows a transparent, fair refund policy.

Refund Eligibility

Refunds may be issued when:

  • A project has not been initiated after advance payment
  • A duplicate payment is made accidentally
  • Service delivery is not as agreed (subject to review)

Non-Refundable Situations

  • Completed services or delivered software modules
  • Monthly subscriptions already utilized
  • Delays caused by incomplete client requirements

Revision Policy

If you are not satisfied with the delivered work, we provide revisions according to the agreed project plan.

Requesting a Refund

Email us at [email protected] with:

  • Payment receipt
  • Reason for refund request

3. Terms & Conditions

Acceptance of Terms

By accessing fishifox.com or using our services, you agree to these Terms.

Services Provided

We offer IT solutions, mobile apps, websites, software systems, and related digital services.

Client Responsibilities

Clients must:

  • Provide accurate project details
  • Supply required information on time
  • Make payments on agreed schedules

Intellectual Property

All custom-developed software is transferred to the client upon full payment unless otherwise stated.

Limitation of Liability

FishiFox Pvt Ltd shall not be liable for:

  • Loss of data caused by external hosting providers
  • Downtime due to third-party systems
  • Misuse of delivered systems by the client

Governing Law

These Terms are governed by the laws of Sri Lanka.

4. Shipping & Delivery Policy (Digital Services)

Service Delivery Timelines

As we provide digital services, delivery occurs via:

  • Email
  • Client portal
  • Cloud deployment

Typical delivery timelines depend on the project scope and are mentioned in project proposals.

Communication During Delivery

We will update clients regularly regarding development progress.

Delay Caused by Incomplete Requirements

Delays resulting from missing information from the client are not our responsibility.

5. Warranty / Service Level Agreement (SLA)

Warranty

We provide a 30-day post-delivery warranty for bug fixes and technical issues directly related to our work.

Service Levels

  • Standard Response Time: 24–48 hours
  • Critical Issues: Priority handling

Maintenance Packages

Clients may subscribe to monthly or annual maintenance packages for:

  • Regular updates
  • Security patches
  • Backups

Exclusions

Warranty does not cover:

  • Issues caused by third-party modifications
  • Hosting/server-related failures
  • Client-side code changes

6. Payment Policy

Accepted Payment Methods

  • Bank Transfers (LKR)
  • Online payment gateway (when available)
  • International payments via invoice

Advance Payments

Most projects require a 40–60% advance to begin.

Billing Cycles

  • Subscription services: Monthly/Yearly
  • Custom projects: Milestone-based

Failure to Pay

Service suspension may occur if invoices remain unpaid for more than 14 days.

7. Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to enhance browsing functionality.

Types of Cookies We Use

  • Essential Cookies – website core functionality
  • Analytics Cookies – traffic insights
  • Functional Cookies – remembering preferences

Cookie Control

Users may disable cookies through browser settings, but some site features may not function properly.

Third-Party Cookies

Tools like Google Analytics may place their own cookies.

Contact Information

FishiFox Pvt Ltd
Homagama, Sri Lanka
Email: [email protected]
Phone: +94 777 615 169

These policies may be updated periodically. Updated versions will be published on this website.